Customer service plan

Flight delays:

EGYPTAIR will provide customers at the airport and onboard any delayed aircraft with timely and frequent updates regarding the delay, beginning 30 minutes after we become aware of such a delay. This information will also be available on and via our callcenter .We will update our flight status displays and other sources of flight information under our control, and provide the airport the same information so that they can update their flight status displays.

Where possible, EGYPTAIR will take reasonable steps to contact customers in advance at the phone number(s) provided in your reservation record. If you booked with a travel agency,. We encourage you to provide us with a mobile phone number and email address so that we can send email and text updates to you during your journey.

Essential customer needs during extraordinary delays:

safety and comfort of our customers is our top priority. on very rare occasions, extraordinary events may result in lengthy onboard delays. we have developed detailed contingency plans to deal with situations in which an aircraft is delayed on the ground without access to a terminal gate. we will make reasonable efforts to ensure that your essential needs, such as food, water, restroom facilities, and basic medical assistance are met.